Retail Store Manager

• Reports to: CFO
• Department: Retail
• Location: LSPACE Retail Store, Newport Beach CA
• Status: Exempt

Elevate the retail experience as the Store Manager, a pivotal role in our company's success. This individual has a sharp eye for detail and a passion for leadership to curate an unforgettable shopping journey. The Store Manager orchestrates seamless in-store engagement, transforming every touchpoint into a memorable experience. Through adept coaching and team development, they instill a customer-first culture, leading a high-performing team. The Store Manager's visionary approach aims to transcend shopping from a transactional process to an engaging and inspiring adventure for the customer.

Responsibilities:

Elevate Customer Service Excellence:

• Cultivate a welcoming and inspiring brand customer service, ensuring each customer receives exceptional service backed by comprehensive product knowledge.
• Strive to create memorable shopping experiences, exceeding customer expectations at every interaction.

Build and Strengthen Customer Loyalty:

• Proactively foster customer loyalty by enhancing the overall shopping experience.
• Implement strategies to connect with customers on a personal level, creating lasting impressions and building a loyal customer base.

Operational Leadership:

• Oversee daily retail operations and staff, effectively monitoring and prioritizing workflow and schedules.
• Implement operational efficiencies to ensure a seamless and organized store environment.

Talent Development and Management:

• Take charge of the talent life cycle for direct reports, including training, development, performance management, and succession planning.
• Nurture a culture of continuous improvement, empowering team members to reach their full potential.

Sales Performance and Floor Leadership:

• Ensure the achievement of monthly sales quotas through effective leadership on the sales floor.
• Lead and inspire the store team to drive results and exceed sales targets.

Inventory Management and Merchandising:

• Manage and maintain inventory at specified levels to meet customer demand.
• Supervise merchandising execution, analyzing top-selling and slow-selling items to optimize product placement.

Strategic Brand Merchandising:

• Make data-driven and strategic store brand merchandising decisions aligned with brand standards to maximize sales results.
• Stay abreast of industry trends and competitor activities to inform strategic merchandising choices.

Financial Oversight:

• Monitor store financials, including expenses and inventory, to ensure financial targets are met.
• Implement cost-effective measures without compromising on the quality of the customer experience.

Administrative Excellence:

• Execute administrative tasks with precision, ensuring the timely submission of paperwork, accurate report preparation, and diligent monitoring of sales receipts and cash.

Marketing Activation and Promotion Execution:

• Implement marketing activation, store awareness tactics, events, and promotions to drive foot traffic and boost sales.
• Collaborate with marketing teams to align promotional activities with overall brand objectives.

Qualifications

• 2 years experience in managing retail stores and associate teams.
• Demonstrated strong product knowledge.
• Ability to sell with passion.
• Results-oriented, problem-solving skills, adaptability, and a strategic mindset.
• Excellent communication and time management skills.
• Schedule flexibility, including evenings, weekends, and holidays.
• Physical ability to walk, stand, bend, reach, squat for prolonged periods, and carry up to 30 pounds.

Special Demands:

Positions at LSpace may require heavy lifting, prolonged standing, or travel. Reasonable accommodation may be made to enable individuals with disabilities to perform the main functions of the role. All LSpace team members are expected to assist other departments if needed. You are expected to be a team player and work collaboratively with your peers, manager and other departments within LSpace.

Other Requirements:

This position requires a background check.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice